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Focus on: Operations Account Manager

Operational Account Management is at the heart of Dalkia's business and the Account Manager will typically have the capability to manage a combination of Energy, Utilities & Integrated FM (both hard and soft) services and will usually specialise in one or more of these disciplines, typically a "hard" service, along with strong customer service expertise.

What the role involves

This is a team leader role and the Operations Account Manager is expected to manage a number of contracts.

He or she will manage staff and sub-contractors under the following criteria:

Health and Safety Adherence to all relevant legislation
Service Level Agreements/KPI's
Adherence to Budget
Day to day operations
Performance Management of direct reports

The following is a list of some of the key skills that would be required in the role:

qualifications in energy/utilities/maintenance management or proven practical experience in a similar role;
excellent organisational and administration skills;
health and safety management;
communications skills;
people management skills and customer focus.

The natural career progression from this role would be to take on a Contract Manager or Client Operations Manager role with responsibility for a single large contract or to direct a number of FM's for a portfolio of clients.